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Title
Text copied to clipboard!Patient Support Specialist
Description
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We are looking for a Patient Support Specialist. The Patient Support Specialist plays a crucial role in healthcare settings by assisting patients with inquiries and providing care support. This role involves alleviating patients' anxieties and questions during their treatment and consultation processes, ensuring they receive medical services with peace of mind. Additionally, the specialist facilitates smooth communication between patients and medical staff, providing necessary information and assisting with procedures. Specific duties include managing patient appointments, explaining treatment details, following up on treatment plans, and guiding patients through medical insurance and welfare services. A patient-centered approach and excellent communication skills are essential. While experience and knowledge in healthcare are preferred, motivated individuals without prior experience can acquire skills through training. This position is ideal for those who want to contribute to improving patient satisfaction and the quality of healthcare services.
Responsibilities
Text copied to clipboard!- Responding to patient inquiries and consultations
- Managing and coordinating medical appointments
- Assisting in explaining treatment details and test results
- Sharing information in collaboration with medical staff
- Guiding and supporting medical insurance and welfare procedures
- Providing psychological support and care to patients
- Managing and updating patient data records
- Handling troubles and complaints
- Proposing improvements to enhance patient satisfaction
- Preparing and managing related documents
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Preferably with healthcare knowledge or experience
- Excellent communication skills
- Ability to provide patient-centered support
- Basic PC skills
- Teamwork-oriented
- Problem-solving skills
- High awareness of privacy protection
- Flexibility and stress tolerance
- Strong Japanese language proficiency
Potential interview questions
Text copied to clipboard!- How do you alleviate patient anxiety?
- Do you have experience collaborating with medical staff?
- Tell us about your experience handling complaints.
- How do you acquire medical knowledge?
- How do you manage stress in a busy environment?
- What are key points in managing patient information?
